Elements Financial and State Service Credit Union have moved forward together! | Elements Financial

Elements Financial and State Service Credit Union have moved forward together!

We are pleased to announce that State Service Credit Union has merged with Elements Financial Federal Credit Union.

The merger was complete as of Saturday, December 5, 2015. This page and many other communications from Elements will provide a comprehensive guide through this process.

Continued growth will allow us to serve all members with more resources, including investments in new products and services, continued competitive pricing, and more convenient access.

State Service Credit Union has served the employees of the State of Indiana — one of the largest employers in our region — and other select employee groups since 1944.

 


State Service Credit Union's Perfect Teller provides online account history only as of Friday, December 4, 2015, at 12:00 pm/noon (Eastern time). Members at Elements have 24/7/365 online access through eBranch Internet Banking and Mobile Banking, including fund transfers, remote deposit capabilities, bill payments, and more. Our Contact Center staffed by live agents is also accessible daily at (800) 621-2105. — Access Perfect Teller.

Access your State Service Credit Union Visa Online credit card information.


Important Notice Regarding Your SSCU Credit Card

We're excited to announce that as a result of our recent merger with State Service Credit Union, we are transitioning your credit card account to Elements in March 2016. We are eager to serve you directly in this capacity and to offer you a well-rounded and competitive credit card backed by our personalized service.

Some of your credit card terms and conditions will change. SSCU credit cardholders will receive this notice in their mailboxes. You can download a PDF copy now.

Cardholders will also receive a follow up notice letting them know the benefits of their new Elements Financial Credit Card. An electronic copy is also available for download.


Image of Welcome Booklet PDF to DownloadForward Together: A Guide for Members of State Service Credit Union Transitioning to Elements Financial

State Service Credit Union members will receive this booklet in their mailboxes. We're confident you will find the access, wellness, and value you deserve at Elements Financial. You can achieve those benefits through our comprehensive suite of Products & Services. You will find products, FAQs, and much more detailed in the Welcome Booklet. You can download a PDF copy now.


Image of Change in Terms Booklet PDF to DownloadChanges to Your Account Effective December 5, 2015

On December 5, 2015, your State Service Credit Union account will transfer to Elements Financial. On this date, some of your account terms and conditions will change. This notice is to highlight those changes for you. You can download a PDF copy now.

You can download a PDF copy of Elements Financial's Privacy Policy now.


10 Priority Action Items for Members of State Service Credit Union Transitioning to Elements Financial

We have put together a list of 10 Priority Action Items to consider as you transfer to Elements Financial. On Monday, November 16, this document was mailed to you along with your new Elements Financial account numbers. You can download a PDF copy of the Action Items now.

High-Priority Questions

How can I make a State Service credit card payment?
The balance from your State Service credit card, if applicable, has been moved to your Elements credit card. Payments can be made by logging into eBranch at elements.org and accessing Visa-MyCardInfo under the Services menu, or calling (800) 621-2105. 

How can I report my State Service credit card lost or stolen?
Please call (866) 570-1238.

As a member of State Service Credit Union, why did I receive an Elements Financial statement?
In preparation for the upcoming merger, “test” statements were recently sent in error to State Service Credit Union members from Elements Financial. Your accounts and the funds within them will remain with State Service Credit Union until the merger completion date of Saturday, December 5, unless you take action to move early. If you have questions or concerns, please drop by your Indiana Government Center branch or call the State Service Credit Union staff at (317) 232-7674. If you’d like to verify your balances, you may also use Perfect Teller online access or Sybil telephone banking as you normally would.

Will State Service member account numbers change?
Yes, Elements will issue your new account numbers by US mail in mid-November. Please watch for a separate communication and instructions regarding this transition and continue to use your existing State Service account numbers until that time.

General Questions

Is this a bank acquisition?
No, this is not a bank acquisition. This is a credit union merger, involving two organizations that are working cooperatively together to merge the operations of State Service Credit Union into Elements Financial Federal Credit Union.

What are your fees?
For your convenience, the complete Elements Financial Fee Schedule is available online as a PDF. Fee changes are highlighted within the “Changes to Your Account” PDF booklet.

Will my deposits be insured with Elements?
Yes, your savings will be federally insured to at least $250,000 and backed by the full faith and credit of the United States Government by the National Credit Union Share Insurance Fund (NCUSIF), which is administered by the National Credit Union Administration (NCUA). To learn more, go here.

What about my tax documentation?
In early 2016, you will receive tax documentation for 2015 for both your State Service Credit Union account activity through December 4, 2015 as well as your year-end Elements account activity from December 5 – 31, 2015.


Access Questions

Is the State Service Credit Union Branch in the Indiana Government Center remaining open?
The existing State Service Credit Union Branch in the Indiana Government Center will remain open to serve members until 12:00 pm/noon on Friday, December 4. A Grand Opening as Elements Financial is planned for the week of December 7–11 (see page 22 of the Welcome Booklet). Please note this branch will feature new expanded hours of 8:00 am to 4:00 pm, Monday through Friday, beginning December 7.

Will I still have access to Perfect Teller (account access online) and Sybil (account access by phone)?
Transactional access to Perfect Teller and Sybil will conclude on Friday, December 4 at 12:00 pm/noon (Eastern time). However, you will continue to have inquiry access to your State Service account history and archives into 2016 through Perfect Teller.

Members at Elements have 24/7/365 online access through eBranch Internet Banking and Mobile Banking, including fund transfers, remote deposit capabilities, bill payments, and more. Our Contact Center staffed by live agents is also accessible daily at (800) 621-2105.

How do I enroll for online banking at Elements?
It’s simple to enroll for eBranch Internet Banking. Simply visit elements.org/ebranch for instructions. You will need your new Elements member number.

If you are already enrolled, you can log into eBranch at the elements.org homepage.

How do I enroll for mobile banking at Elements?
Smartphone and tablet users can find the Elements Mobile Banking app within the iPhone App Store or Google Play. Please enroll first at elements.org/ebranch to establish your Login ID and password.

What ATMs can I use?
Elements provides a global ATM network larger than our banking competitors. This surcharge-free network of 72,000+ ATMs includes Allpoint, CO-OP Network and Alliance One machines in the places you live, work and travel worldwide. You’ll find many of these cash machines located in national retailers, gas stations, and select banks and credit unions. Visit elements.org/atmsearch to find the network ATM nearest you. There are 2,000 surcharge-free ATMs in Indiana alone.

What branches can I use?
Elements participates in the Shared Branch Network which includes 5,500+ locations nationwide. Visit elements.org/locations to search the network for the branch nearest you.


Transaction-Related Questions

What is the routing number for Elements Financial?
Our ABA (American Bankers Association) routing number is 274073834.

Will State Service member account numbers change?
Yes, Elements will issue your new account numbers by US mail in mid-November. Please watch for a separate communication and instructions regarding this transition and continue to use your existing State Service account numbers until that time.

Will I receive a new debit card?
Yes, if you currently have a debit card, Elements will issue you a new debit card with a new number by US mail by December 7. Please watch for a separate communication and instructions regarding this transition and continue to use your existing State Service debit card until that time.

Will I receive a new credit card?
Accounts in good standing were issued Elements credit cards. The cards were mailed the week of March 14, 2016.

Will I receive new checks?
Yes, if you currently have checks, Elements will issue you a set of free replacement checks by US mail shortly after December 7. Continue to use your existing State Service checks until that time.

Do I need to update my direct deposit?
Please watch your US mail for further information and instructions from Elements about your direct deposit.

Do you offer bank wires?
Requests for outgoing wire transfer will be processed for a related fee. Incoming wire transfers will continue to be processed at no charge. Please visit elements.org/bank-wires for wire instructions.

Will my loan payment amounts and due dates change?
Elements is honoring your existing terms and conditions on your loan payments.

Do you offer payroll deduction for loan payments and deposits?
No, we do not offer payroll deduction; yet we are committed to working one-on-one with all members to transition your payments and deposits formerly satisfied through payroll deduction through State Service Credit Union.

What about my automated payments? Do I need to set those up again?
Please watch your US mail for further information and instructions from Elements about your automated payments.


Product Questions

Do you offer gift cards?
Yes, Elements does offer Visa® Gift Cards at our branches. Gift cards are available in denominations of $10 – $750 with a fee of $3.95 for each gift card purchase. 

Do you offer money orders?
Elements does not offer money orders. Better yet, we offer cashier’s checks at no charge to our members.

Where can I find the Prescription Drug Card?
Elements no longer supports this program.


Additional Questions

Where should I direct my general questions and feedback?
There are many ways to contact Elements Financial. Among the most convenient contact options are customerservice@elements.org and (800) 621-2105, staffed daily by live agents. We also feature Live Chat at elements.org, 8:00 am – 5:00 pm (Eastern time), Monday – Friday.

Stop by during Grand Opening Week to take advantage of Special Product Offers plus events, refreshments, and prize giveaways!

Monday,
December 7
Embrace the Value You Deserve

9:00 am — Red Ribbon Cutting and Coffee
10:00 am – 2:00 pm — The Great Gift Card Giveaway

Prizes: Multiple Elements Visa® Gift Cards ranging in value from $5 to $500
Refreshments: Coffee & Breakfast Treats
Special Guests: Executive and Senior Management of Elements

Tuesday,
December 8
Embrace the Rates You Deserve

10:00 am – 2:00 pm — “Millionaire for a Day” How to Save and Earn More

Prize: Luxury Gift Basket
Refreshments: Hors D’oeuvres & Chilled Beverages
Special Guests: Elements Wealth Management

Wednesday,
December 9
Embrace the Car You Deserve

10:00 am – 2:00 pm — Auto Buying Advice

Giveaway: Auto Detailing Gift Card & Gas Gift Card
Refreshments: Hot Dogs
Special Guests: Our Partners from Members Auto Source

Thursday,
December 10
Embrace the Education You Deserve

10:00 am – 2:00 pm — “Study Hall” Financial Aid Advice

Giveaway: iPad Mini
Refreshments: Study Snacks & Soda
Special Guests: Elements’ Own Student Loan Advisors

Friday,
December 11
Embrace the House You Deserve

10:00 am – 2:00 pm — “Home for the Holidays” Home Buying & Refinancing Advice

Giveaway: Dyson Vacuum
Refreshments: Holiday Cookies
Special Guests: Elements’ Own Mortgage Loan Originators


Your State Service Credit Union will open as Elements Financial in the same location: Indiana Government Center – South, 302 W. Washington St. Rm E030, Indianapolis, IN 46204.

Expected Timeline

August
Merger Plans Announced to State Service and Elements Members

September
Federal Regulatory Approval by National Credit Union Association

October
State Regulatory Approval by Indiana Department of Financial Institutions
Member Vote Packets Sent to State Service Members

November
Member Vote Results & Welcome Packets Sent to State Service Members
Transitioning of Accounts from State Service to Elements in Progress

Friday, December 4
State Service Credit Union Branch at Indiana Government Center Closes Early at 12:00 pm/Noon

Saturday, December 5
Completion of Merger

Monday, December 7 at 8:00 am
8:00 am – State Service Branch Re-Opens as Elements Financial
9:00 am – Red Ribbon Cutting Ceremony & Coffee at the Branch

Monday, December 7 – Friday, December 11
Grand Opening Activities All Week at the Branch (See Welcome Booklet above for details)