Contact Us

Contact Us

We are always interested in your questions, comments and suggestions.

You may contact us by email, Web Chat or by phone at (317) 276-2105 or toll-free at (800) 621-2105.
For Bill Pay support, please contact our 24/7 Bill Pay Support Center at (855) 695-9361 or
Written suggestions and comments can be sent to:

Elements Financial
Attn: Customer Service
225 South East Street; Suite 300
Indianapolis, IN 46202

For general inquiries, please contact us via:

If you believe there is an error on your credit report regarding an Elements account, please send a written inquiry to the address below. Please provide your name and daytime phone number, identify the account and include as much information as possible to explain why you believe there is an error.

Elements Financial
Attn: Asset Recovery Department
225 South East Street; Suite 300
Indianapolis, IN 46202

Please do not use standard email to send personal information, such as your member number, Social Security number, debit card numbers/PINs, or any other sensitive account details. If it is necessary to send this information via email, please either:

Log into eBranch and use the Message tab OR
Log into our secure message center. Refer to the following links to create an account, login, and learn more.

Create a Secure Message Account
Login to your Secure Message Account
Secure Message Awareness Program


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