Member Information for Mortgage Servicing | Elements Financial
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Member Information for Mortgage Servicing

The following information applies only to members who pay Elements Financial directly for your monthly mortgage payment.

Thank you for the opportunity to serve your home loan needs at Elements Financial. As a member-owned credit union, we are continually looking for ways to improve the services we provide to members like you. That’s why we are pleased to announce a few enhancements to our mortgage program.

You will soon begin to enjoy these conveniences with your Elements home loan:

  • Access to online mortgage tax forms;
  • Expanded general mortgage information online and within your monthly statement,
    such as escrow details;
  • Continued 24-hour online access to your account plus call center support.

We are able to offer these enhancements thanks to our new alliance with Dovenmuehle Mortgage, Inc. (DMI).  We have selected DMI to assist us in better managing your mortgage servicing needs. DMI is known in the industry for providing professional service and convenient technology as one of the leading mortgage servicers in the U.S. Our alliance will begin September 1, 2017 at which time DMI will begin servicing your Elements Financial mortgage loan.  


Awareness Items

ATTENTION ALL MEMBERS WHO PAY THEIR MORTGAGE WITH AN AUTOMATED PAYMENT
In a letter from Elements dated August 17, you may have received instructions to begin paying your monthly mortgage payment at an Elements branch, online, or by check/by mail. However, if you recently provided back to us a signed authorization form allowing us to continue your automated payments, that will occur and you do not need to make your payment by another method. Your automated September payment will be pulled from your account on September 15, and going forward, your payment will be pulled on the date you originally scheduled with us.

If you would like to verify your payment method, please contact us at 800-621-2105.


To ensure a smooth transition for your mortgage loan, thank you in advance for your attention to these items:

  1. BLACKOUT PERIOD: You will be unable to view your mortgage account online between September 1 through September 11. After that time, you can access your mortgage account information online via eBranch at elements.org. Refer to the new main menu item called Manage Mortgage.

  2. STATEMENTS: You will receive a separate mortgage statement by mail. If you’d prefer to receive eStatements, you can opt-in through the online mortgage center accessible through eBranch, as mentioned above.

  3. CREDIT REPORT: For your awareness, you will see the servicing transfer referenced on your credit report. There will be no impact to your credit rating as a result of this transfer.

  4. INSURANCE: If you’ve received recent correspondence from us regarding your insurance documentation, please follow the instructions provided or contact us: 800-621-2105.

  5. NEW MORTGAGE LOAN ACCOUNT NUMBER: You will find your new account number at the top portion of a letter you will receive by US Mail after August 17. 

Important Documents

Internal Automated Payments Letter {PDF}
External Automated Payments Letter {PDF}
This correspondence applies to members with automated monthly mortgage payments. The first letter is shown above — two additional letters were sent to impacted members, the second in late July & the third early August. If you received these letters, please sign and return the form per the instructions if you have not done so already.

Preauthorized Transfer Form {PDF}
This form allows members to continue with or establish automated monthly mortgage payments. Please print, complete, scan, and send to loanservicing@elements.org

Insurance Request Letter {PDF}
This correspondence applies to members who need to submit insurance information to Elements. If you received this letter, please follow the instructions included.


Frequently Asked Questions

Why is this happening?
We are continually looking for ways to improve the services we provide to members like you. This transfer will allow us to offer enhancements to our mortgage program.

What are the enhancements?

  • Access to online mortgage tax forms;
  • Expanded general mortgage information online and within your monthly statement, such as escrow details;
  • Continued 24-hour online access to your account plus call center support.

When I have a question about my mortgage, what should I do?
You may call Elements mortgage servicing directly at 855-300-7063. Call center hours for mortgage servicing are 8 am-5 pm, Eastern Time, M-F.

Are there other new sources of information I should know about?
Yes, you may receive emails from a new URL — yourmortgageonline.com — and US mail from Lake Zurich, Illinois where mortgage operations will be based.

Has my loan been sold?
Rest assured, none of this means your loan has been sold. Your loan will continue to be held by our credit union.

Will the terms of my loan change?
No, all terms and conditions of your loan will remain as before.

Is my loan number going to change?
Yes, a new loan number has been assigned to you and provided by US Mail, on or after August 17.

Will I be able to view my mortgage in eBranch?
After the Blackout Period of September 1 through September 11, you will be able to log into eBranch and choose Manage Mortgage to automatically link to the mortgage system. This will allow you to view a wide variety of online information about your mortgage.

What are my payment options?

  • Automated Payments
  • Online via eBranch at elements.org — choose Manage Mortgage
  • Online Bill Pay at another financial institution
  • By US Mail
  • At an Elements Branch, but NOT at shared branches.

We have provided further payment details in the questions shown below.

If I’m having my mortgage payment automatically withdrawn from a checking or savings account, will this continue?
We will continue to draft payments for members who are already setup on automatic payments with Elements Financial, IF you have returned the authorization form as requested three separate times by US Mail this summer.

There will be a one-time delay in the draft of the first payment if it is scheduled between September 1 and September 11, 2017 as we transfer data; this delay will not incur any fees or additional interest on your account. The payment will draft on or after September 14 this one time. This payment will return to your regular monthly payment date and will return to your originally scheduled date, moving forward.  

How can I set up automated payments moving forward?
Go to eBranch > Services > Manage Mortgage > Automatic Payments.

Will I be able to make an online payment through eBranch as I’ve done before? 
Yes, you will have online payment options through the Manage Mortgage area of eBranch.

What if I’m currently using an online Bill Pay service to make my payment?
If you’re currently using Bill Pay via Elements or sending a payment from another financial institution’s Bill Pay service, you will need to update the payee information and loan number with your new payment address and your new loan number. This information is included within a letter sent on or after August 17 by US Mail as well as in member billing statements, moving forward.

Can I make payments by check? To whom do I make the check payable? Where should it be sent?
Checks should be made payable to Elements Financial. Your payment address is included within a letter sent on or after August 17 by US Mail, as well as in member billing statements, moving forward.

Here are the various payment addresses. Choose the address associated with your mailing address on your loan:

AZ, CA, HI, NV, Alberta, British Columbia:
PO Box 7168 Pasadena, CA 91109-7168

IA, IL, MN, MO, ND, NE, SD, TN, WI, Manitoba, Ontario, Saskatchewan, Puerto Rico, Guam:
PO Box 0054 Palatine, IL 60055-0054

CT, DC, DE, IN KY, MA, MD, MI , NC, NJ, NY, OH, PA, RI, SC, VA, WV, Quebec:
PO Box 371306 Pittsburgh, PA 15250-7306

AK, AL, AR, CO, FL, GA, ID, KS, LA, ME, MS, MT, NH, NM, OK, OR, TX, UT, VT, WA, WY:
PO Box 660592 Dallas, TX 75266-0592

Will Elements still be able to process checks for mortgage payments at a branch?
Yes, the Elements branches will continue to process checks for mortgage payments. As long as your check is received by 3:30 pm Eastern time at the branch, it will post one business day later.

What if I would like to wire a payment or payoff?

Wiring Instructions for Payments:
BANK: Bank of America
CITY, ST.: 231 South LaSalle Street, Chicago, IL 60604
ABA# (Wire) 026009593
TITLE: Dovenmuehle Mortgage, Inc., Payment Clearing Account
ACCT#: 8666116776
ATTN: Cash Dept. BPI Batch # 71Q, MM/DD/YYYY

Wiring Instructions for Elements First Mortgage Payoffs:
BANK: Bank of America
CITY, ST.: 231 South LaSalle Street, Chicago, IL 60604
ABA# (Wire): 026009593
TITLE: Dovenmuehle Mortgage, Inc., PCA Payoff Clearing Account
ACCT#: 8666116790
ATTN: Cash Department, MM/DD/YYYY
Include: DMI Loan Number, Borrower Name and Payoff Amount

Can I make a bimonthly or partial payment as I have done in the past on the 1st & 15th, for example?
Yes, you can continue to do so. Any partial monthly payment received will be held in a temporary account and will be applied to the mortgage once your full monthly payment is received.  All payments will be shown on your statements.

Will my payment be counted late due to this transition?
Under Federal law, during the 60-day period following the effective date of the transfer of the loan servicing, a loan payment may not be treated as late and a late fee will not be imposed on you as long as you have provided your payment to Elements on time. This applies even if the transition and blackout period does not allow your payment to post at the time it normally would and on the date you intended.

What about my year-end tax forms?
At year-end, you will receive one statement of account activity. Please use this statement when filing your tax return for the applicable year.

What about my tax bills?
We are notifying your tax authorities about this new servicing alliance and transition.

What about my homeowners and/or flood insurance? Is there anything I need to tell my agent?
We are notifying your insurance provider of this new servicing alliance and transition. If you’ve received recent correspondence from us regarding your insurance documentation, please follow the instructions provided or contact us: 800-621-2105.

Moving forward, you will receive an annual notice to update your policy information online.

How will this transition truly affect me?
There are four main points to keep in mind during this transition:

  1. You will not have online access during the blackout — September 1 through 11.
  2. You will receive a new loan number.
  3. You will need to be aware of your payment options and the adjustments you may need to make to your payment method, such as your new loan number and your new payment address.
  4. You will receive a separate printed monthly mortgage statement by US Mail, until you opt-in for eStatements through eBranch > Manage Mortgage.

I have questions that aren’t answered here – what should I do?
Contact us!

As members ask new questions, we will add them with the answers to this FAQ for the benefit of others. Chances are, someone else has the same question you do.