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Let’s Work Together to Protect You & Your Elements Accounts from Fraud

We value the trust you place in Elements Financial to be your credit union partner for life.

We’re making efforts to raise awareness of creative fraud tactics that can put you, your identity, and your accounts at significant risk. Elements applies active security measures for all transactional activities to protect you; however, every member also plays a key role in the protection of one’s own accounts.

Recently, we are seeing summer spikes in fraud that are concerning, related to hackers who are working directly with members to gain access to their online/mobile banking accounts. The criminals do so by generating a telephone call or an email or a text message that appears legitimate and claims to come from Elements, yet these are fraudulent communications. Their trickery then convinces some members to divulge sensitive details about themselves and their accounts.

Please, you must NEVER PROVIDE YOUR SECURE ACCESS CODES, PASSWORDS, USER IDs, FULL DEBIT OR CREDIT CARD NUMBERS, OR PINs to anyone who contacts you first asking for them — even if your call, text, or email shows Elements Financial as the sender, which is a tactic called “spoofing.” We will never call you to ask for this information.

You might receive calls, texts, and/or emails from an automated system when we detect suspicious activity on your accounts. These calls are intended to confirm whether the transaction(s) are legitimate so appropriate measures can be taken if they are not. 

When in doubt about any communication from Elements, please pause and call our 24/7 Contact Center to inquire about the matter: (800) 621-2105.

Elements will never ask you for this information when calling you:
  • Online Banking Passwords or User IDs
  • Online Banking Secure Access Code or One-Time Passcode
  • Personal Identification Number (PIN) for your Debit or Credit Cards
  • Full 16 digits of your Debit or Credit Card number (If you contact us first, we may ask you to verify the last four digits.)
  • Social Security Number (If you contact us first, we may ask you to verify.)
  • Member Number (If you contact us first, we may ask you to verify.)
Thank you for having greater awareness of these issues so that you can protect yourself.

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