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Fraud & Identity Theft Prevention

We can help prevent damage—and help you reclaim your good name.

Contact Us with Questions

Or call 1-800-621-2105

Elements Helps Protect You

Be careful and you can help prevent fraud.

We value the trust you place in us to be your credit union partner for life. And we want to make every effort to raise awareness of scams and fraud that can put you, your friends, and family at risk. Elements continually takes active measures in all activities to protect your accounts from scams or fraud, however, you play an important role in the protection of your accounts.

If you receive a telephone call or a text message that claims to be from Elements, you must NEVER PROVIDE YOUR PASSWORDS, USER IDS, DEBIT OR CREDIT CARD NUMBERS OR PIN — even if the caller ID says it's from Elements Financial. We will never ask you for this information.

Learn More about how Elements Helps Protect You from Fraud
Or call 1-800-621-2105

Visa Credit Card Fraud Alerts

Real-Time Fraud Alerts for Your Convenience

We offer real-time fraud alerts for our Visa® credit cards. With a text alert, you can help prevent fraudulent transactions from occurring on your cards.

The service is free and enrollment is easy.

How It Works

  • A text message will be sent to your mobile device when there is a suspicious transaction identified on your credit card account.
  • Simply reply to confirm whether or not you recognize the transaction(s).
  • If you do not recognize the transaction, we will block usage of your credit card until we hear from you.
  • If you reply that you recognize the transaction(s), your card will remain available for use.

Sign Up for Fraud Alerts