We can help prevent damage—and help you reclaim your good name.
Or call 1-800-621-2105
We value the trust you place in us to be your credit union partner for life. And we want to make every effort to raise awareness of scams and fraud that can put you, your friends, and family at risk. Elements continually takes active measures in all activities to protect your accounts from scams or fraud, however, you play an important role in the protection of your accounts.
If you receive a telephone call or a text message that claims to be from Elements, you must NEVER PROVIDE YOUR SECURE ACCESS CODES, PASSWORDS, USER IDs, FULL DEBIT OR CREDIT CARD NUMBERS, OR PINs — even if the caller ID, text, or email shows "Elements Financial" as the sender. This is a tactic called "spoofing." We will never call you to ask for this information.
Learn More about how Elements Helps Protect You from Fraud
Or call 1-800-621-2105
We offer near real time fraud alerts for our Elements debit, credit, and cash cards. With a quick text alert, you can help prevent fraudulent transactions from occurring on your cards.
The service is free, and your card is automatically enrolled!
How It Works
Learn More about the Card Control App Read Advice Article Get Quick Advice about Card Control
Zelle® is similar to cash. So you want to make sure you use it to pay only people you know and trust, like your roommate, your dad, or your babysitter.1 Not people you don't know, like that stranger on the internet selling suspiciously inexpensive puppies from a place you've never heard of. Look for Zelle® in your mobile banking app, and pay it safe out there.
The "Pay Yourself Scam" begins with a text message from a scammer that looks like a fraud alert from your financial institution. If you respond to the text message and engage the scammer, you’ll receive a call from a number that appears to be your credit union or bank. The scammer pretends to be an official representative and offers to stop the alleged fraud. In reality, the scammer is actually tricking you into sending money to their own bank account.
Remember, Elements will never ask you to send money to yourself.
If you detect suspicious activity, hang up and contact us directly at the number listed on the back of your debit card, through your mobile app, or here on our website.
It's important to keep an eye out for new variations of this scam.
Instead of asking you to send money to your own email address or phone number, the fraudster may ask you to send money to an email address that they provide.
No legitimate financial institution will ask you to send money via Zelle® to any account, so any form of this request is likely a scam.
Read our Advice Article about Zelle® Learn More about Zelle®
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.