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Online Banking Alerts

Alerts that help, rather than annoy you.

Set Alerts in Online Banking

Online Banking Alerts

You choose the alerts and how to receive them.

Giving you the ability to set custom alerts to stay informed of your financial activity is just one more way Elements aims to support you and your financial wellness. Which alerts you get and how you receive them is up to you. Just go to Online Banking to set alerts so you know what’s going on with your Elements checking, savings, credit card, mortgage or loan accounts and take action when needed. Choose to receive your alerts by email, text, voice, or in-app. What would be most helpful to you? You can receive notifications such as balance alerts, transaction activity, eStatements, account security notices, Bill Pay reminders, credit score updates, and more. It’s up to you.

KEY FEATURES

How do I customize alerts in Online Banking?

You can set a variety of email, text, voice, and in-app alerts to keep tabs on your Elements accounts. Choose from many alerts, including balance alerts, transaction activity, account security notices, and more.

Types of Custom Online Banking Alerts

  • Account Alert – get notified when your balance or dividend is more than, less than, or exactly a specified amount. Includes available balance alerts.
  • History Alert – get a notification when a transaction meets criteria you set, such as a debit over $100, a credit of any amount, or a specific check number clears.
  • Online Transaction Alert – get an alert when the status of an account activity meets criteria you set, such as when a change of address is processed, a funds transfer is authorized, or a check reorder is cancelled.
  • Reminder – set reminders for a variety of one-time or recurring personal events, such as birthdays, anniversaries, appointments, travel, and more.
  • Security Alert – receive alerts related to account security, such as when your password is changed or an external transfer is authorized. See the paragraph below for more details on security alerts.

 

Setting a New Account AlertTo Add a New Custom Alert

  1. Log in to Elements Online Banking.
  2. In the Menu, click on “Profile,” then “Set Alerts.”
  3. On the next screen, titled “Alerts,” all available security alerts will display, as well as any custom alerts you have set previously.
  4. To add a new alert, click the “+ New Alert” button.
  5. Select the type of alert you want to set: Account Alert, History Alert, Online Transaction Alert, or Reminder (see a description of each alert type above).
  6. For each alert, select the Elements account you want the alert to apply to, the alert criteria, and how you want to receive the alert (e.g., email, voice, SMS text message, push notification, or secure message).
  7. Click the “Create Alert” button. That’s it, your alert is set!

Set Alerts in Online Banking

 

Setting Security AlertsOnline Banking Security Alerts

Elements takes account security very seriously and offers 14 different types of security alerts. To maximize your protection, many of these alerts are required; you cannot opt out of them. On the Alerts screen in Online Banking, required security alerts are depicted in light gray and include alerts such as when your login ID or password is changed or an external transfer is authorized. The security alerts depicted in dark gray are optional and can be set by toggling them to the “on” position.

 

Other Types of Alerts Available

You can also choose to receive alerts for the following Elements tools and products. Click the links below to learn how to set up these notifications.

I use Bill Pay in Online Banking. Are there special alerts for paying bills?

Yes!

You can set up a variety of alerts to keep you informed about your Bill Pay account activity. All alerts are available by email, and some can be sent via text, too.

 

Types of Bill Pay Notifications

  • Account Activity Alerts – get notified when certain types of activity occur, such as when a payment processes, when you have a new secure message, when a transaction is scheduled, or when a new eBill is received.
  • Transaction List Alerts – monthly email alerts containing a list of transactions for the month, such as those scheduled to process or those that were paid.
  • Bill Pay Account Security Alerts – Elements takes account security very seriously, and there are a few alerts you will automatically receive to protect your account, such as a notification when a payee is added to your Bill Pay account or when a payee’s information is changed.
  • Reminders – Set one-time or recurring reminders for yourself to remember to make a payment or that a payment is coming out of your account.

 

Setting Bill Pay AlertsHow to Set Alerts

  1. Log in to Elements Online Banking.
  2. In the Menu, click on “Pay Bills.”
  3. On the Bill Pay site, if you’re on a computer, click the “My account” label in the red navigation bar. If you’re on a mobile device, click the menu icon (three stacked parallel lines) and then click “My account.”
  4. On the “My account” screen in the Notifications section, click the “View alerts” button.
  5. Select which alerts you’d like to receive by email or mobile text by clicking on the check boxes.
  6. Click the “Update” button when you’re done. That’s it, your alerts are set

     

How to Set Reminders

  1. Log in to Elements Online Banking.
  2. In the Menu, click on “Pay Bills.”
  3. On the Bill Pay site, if you’re on a computer, click the “Payments” label in the red navigation bar. If you’re on a mobile device, click the menu icon (three stacked parallel lines) and then click “Payments.”
  4. On the “Payments” screen, click the name of the Payee for which you’d like to set a reminder.
  5. Click the “Add Reminder” button.
  6. Select your delivery method(s) and a frequency (one-time or recurring), then select a start date.
  7. Click the “Submit” button when you’re done. That’s it, your reminder is set!

Log In to Online Banking

 

A Note about eBill Alerts

To receive an alert when a new eBill is received, you first must set up your Payees (the companies you’re paying, such as your electric utility or a department store). If a Payee offers eBills, you will see the Payee listed in the “eBill Connect” section of the Bill Pay home screen. Click on “Set up eBill” and follow the prompts for each Payee. Once eBills are connected, the Bill Pay system will indicate to you that a new eBill is ready to be paid. If you’d like to get an email or text alert when a new eBill is ready, set the notification using the process outlined above.

How do I set up fraud and transaction alerts for my Elements debit or credit cards?

Automatic Fraud Alerts

Good news! Your Elements debit, credit, and cash cards are automatically enrolled in free text alerts that can help prevent fraudulent transactions from occurring on your card. How it works:

  • A text, email or phone call will be sent when there is a suspicious transaction identified on your account. The primary cardholder will be notified of the suspicious activity.
  • Simply reply to confirm whether or not you recognize the transaction(s).
  • If you let us know that you do not recognize the transaction(s), we will block usage of your card until we hear from you.
  • If you reply that you recognize the transaction(s), your card will remain available for use.
  • If you would like to opt out of this service, just reply STOP to the text alert, or call us at 800-621-2105.

 

Set More Alerts in the Card Control App

Card Control App IconYou can set up additional alerts using the Card Control app. The Card Control app is a companion app to the Elements Online Banking app that allows you to control when, where, and how your Elements credit and debit cards are used. Instantly turn them off and on, set controls on usage, and establish alerts for a variety of card activities.

In the Card Control app, you can set the following types of alerts to help you budget your spending and prevent fraudulent activity on your Elements cards: 

  • Locations – set alerts to notify you if a debit card transaction occurs in an unexpected location, such as outside the US, or even in-store if your device isn’t present during the transaction.
  • Merchant Types – receive a notification when your Elements credit or debit cards are used at specific merchant types like retail stores, gas stations, grocery stores, restaurants, etc.
  • Transaction Types – get an alert when your card is used for specific transaction types, such as in-store, online, mail/phone order, auto pay, or at an ATM.
  • Spending Limit – set spend alerts to know if your Elements credit or debit card has had a transaction that exceeds a set limit or when your monthly limit has been exceeded.

 

How to Set Card Control Alerts

  1. On the opening screen of the Card Control app, click on the card for which you want to set an alert.
  2. On the next screen, select “Controls & Alerts,” then “Alert Preferences.”
  3. On the line that says “Send alerts for,” tap the button on the right (the button will say “None” if you have no alerts set).
  4. If you’d like to receive alerts for all card transactions, choose “All Transactions” in the drop-down.
  5. To select which alerts you‘d like to receive, choose “Selected Transactions” in the drop-down. Then click on the type of alert you’d like to set (Locations, Merchant Types, Transaction Types, or Spend Limits) and follow the prompts.
  6. That’s it, your alerts are set! You will receive the alerts you set up in the Card Control app via a push notification that pops up on the home screen of your mobile device.

Setting Card Control AlertsSetting Card Control Alerts

 

How to Get the Card Control App

If you don’t already have the Card Control app, you can download the app from your mobile device in Google Play or the Apple Store. Make sure you are already an active user of the Elements mobile app before downloading the Card Control app. Get complete installation instructions here.

Can I get an alert when I have a new statement ready?

Yes!

You can opt in to get your statements electronically for your Elements checking and savings accounts, credit cards, mortgages, loans, and tax documents and we’ll send you an email alert every time a new statement is ready. In fact, for many accounts, we reward you for going paperless by waiving your monthly maintenance fee!

 

Checking & Savings Statements

To get an email notification when your monthly Elements checking and savings statements are available for viewing online:

  1. Log in to Elements Online Banking.
  2. In the menu, click on “eStatements.”
  3. If you’re on a computer, click on the “Profile” tab. If you’re on a mobile device, click the menu icon (three stacked parallel lines), then “Profile.”
  4. On the next screen, select “Electronic” as the Delivery Type for your eStatements.
  5. Press “Submit.”

 

Loan Statements

To get an email notification when your monthly Elements loan statement is available for viewing online:

  1. Log in to Elements Online Banking.
  2. In the menu, click on “eStatements.”
  3. If you’re on a computer, click on the “Profile” tab. If you’re on a mobile device, click the menu icon (three stacked parallel lines), then “Profile.”
  4. On the next screen, select “Electronic” as the Delivery Type for the item called “eNotice” (“eNotice” is the official name for an Elements loan statement).
  5. Press “Submit.”

 

Tax Statements

You can receive email notifications whenever you have a 1099-INT or a 1098 tax statement available for viewing online. We call these “eTax” statements. To set up an email alert for your 1099-INT and 1098 tax statements:

  1. Log in to Elements Online Banking.
  2. In the menu, click on “eStatements.”
  3. If you’re on a computer, click on the “Profile” tab. If you’re on a mobile device, click the menu icon (three stacked parallel lines), then “Profile.”
  4. On the next screen, select “Electronic” as the Delivery Type for the item called “eTax.”
  5. Press “Submit.”

 

Credit Card Statements

To get an email notification when your monthly Elements Visa credit card statement is ready for viewing:

  1. Log in to Elements Online Banking.
  2. In the Menu, click on “Manage Visa Card” then select the card you want.
  3. Click on “Account Info.”
  4. Opt in to receive eStatements.

 

Mortgage Statements

To get an email notification when your monthly Elements mortgage statement is ready for viewing:

  1. Log in to Elements Online Banking.
  2. In the Menu, click on “Manage Mortgage.”
  3. In the Manage Mortgage section, click on the menu item “Sign Up for eStatements” to opt in to receive eStatements.
  4. Then click on “Notify Me” in the menu and select “Notify me when my Mortgage Statement is available.”
  5. Press the “Submit” button.

 

Log In to Online Banking

How do I set up alerts about my Elements mortgage?

You can set a variety of email notifications so you know what’s going on with your Elements mortgage and can take action when needed. To customize your mortgage alerts:

  1. Log in to Elements Online Banking.
  2. In the Menu, click on “Manage Mortgage.”
  3. In the Manage Mortgage section, click on “Notify Me” in the menu.
  4. Select the notifications you’d like to receive.
  5. Press the “Submit” button when you’re done.

 

The following mortgage email notifications are available:

  • Mortgage Statement is available
  • 1098 Tax Form is available
  • Escrow Analysis is available
  • Insurance Premium(s) are paid
  • Payment(s) are received
  • Tax(es) are paid
  • Payment is due

 

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Can I get alerts about my credit score?

Yes!

Did you know that Elements gives you free access to your credit score, full credit report, and credit monitoring? To start getting email notifications about your credit score, simply enroll in our SavvyMoney credit monitoring service within Online Banking by following the steps below:

  1. Log in to Elements Online Banking.
  2. In the Menu, click on “Featured Tools” and then “Credit Score.”
  3. Enter the requested information to enroll in SavvyMoney and pull your credit file. (This is a soft pull and will not affect your score.)
  4. On the next screen, you will see your credit score.
  5. That’s it – you will now have instant access to your credit score and receive credit score updates and a monthly credit snapshot via email.

 

Types of Credit Score Emails You Will Get

  • When you’re enrolled in SavvyMoney free credit monitoring with Elements, you will receive the following email alerts:
  • Monthly Credit Snapshot – an overview of what changed on your credit score and report in the last month.
  • Credit Score Update – an email alert when your latest credit score and report card are ready for viewing.
  • Credit Report Monitoring – an email alerting you when a new account has been opened and is showing on your credit report.

To opt out of any of these email alerts, click on either “Unsubscribe” or “Manage Subscriptions” in the footer of the email and follow the prompts.

 

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