Skip to main content

Accessibility

Our commitment to accessibility

Elements Financial is committed to making our products and services accessible to meet the banking and financial services needs of all our members and those who are visiting our site.  

Auxiliary Aids and Services

We offer services at no extra charge so all of our members can best conduct their business. These services include:

  • Reader Services: We are happy to read and explain materials to members who want help opening products/services or conducting financial transactions. Stop by or call your local branch for an appointment.
  • Written Notes: Our staff can provide written communications for any member who needs assistance at a branch.

Web & Mobile Accessibility

We are striving to meet online usability and design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0 Level AA, as well as requirements under the Twenty-First Century Communications and Video Accessibility Act of 2010. We strive to use design standards that help customers identify, interpret, understand and interact with information presented on our websites and mobile apps.

Here are some helpful tips for using our sites and apps:

  • Account Numbers: In some instances, you won’t see your complete account number online. For security reasons, we’ll only reveal a few digits (typically the last 3 or 4) of your account number.
  • JavaScript: Is enabled by default in modern web browsers, if you disable it you will not be able to enjoy all of the features of our site.
  • Personalizing Accounts: You can give your accounts nicknames if you like within online banking and our mobile app. Some people like to do that to recognize them more easily.
  • Use Closed Captioning: Videos on our website all feature closed-captioning for easy reading and understanding of the video content.

Software Recommendations and Settings

We strive to follow the W3C's globally recognized standards to provide content that’s compatible with the most popular assistive technologies and web browsers. We recommend using the most current version (or the version released just prior to) of manufacturer's assistive technology applications, along with a current version of the browsers listed below. Try different types of browsers with assistive technology applications to determine which combination works best for you.

Please visit the individual manufacturer’s site for information about how to obtain them. You may also have access to assistance from local and state agencies or non-profit groups in your area.

Screen reader applications

We recommend several screen reader applications for customers with vision disabilities: JAWS, VoiceOver and NVDA. On mobile devices, we recommend TalkBack for Android devices and VoiceOver for the iPhone and iPad.

If you use Internet Explorer, use JAWS as your screen reader; if you use Firefox, then use NVDA as your screen reader.

We update our recommendations when new versions of major software and browser are released. We can’t guarantee the best user experience if you decide to use software and browser versions that we don’t specifically recommend.

You can improve your online experience by exploring these features and settings available in various assistive technology applications:

  • Special Characters: If it’s required by your screen reading application, enable settings to automatically read any of these special characters: @, #, $, &, ', ", /, |, _, { }, [ ] and words with tilde or grave accented characters.
  • Symbols: If it’s required by your screen reading application, enable settings to automatically read these symbols: +, -, =, *, \, %, ^, ( ), < and >.

Browsers

We recommend using the most current version (or the version released just prior to) of Internet Explorer, Safari, Firefox, or Chrome.

Use the browser controls to adjust the size and colors of content on a web page. We’ve designed our website content to work with these controls.

Send us accessibility feedback

If you’re a person with a disability and would like to send us feedback about accessibility at Elements Financial, please send us a message on our Contact Us form or to customerservice@elements.org. If you use this email address, please don’t include your account or personal information. We take the security of our website and your member data very seriously. As part of our commitment to this security, if your comments concern your account, we ask that you communicate with us by signing in to online banking and sending us a secure message, or by calling us.

Still need help? Please contact us at 800-621-2105.