What can I do to prevent fraud?
Steps You Can Take to Prevent Fraud
- Do not trust caller ID. Fraudsters can spoof phone numbers including Elements' 800-621-2105 and 317-276-2105 telephone numbers to make it look like we’re calling you. If you receive what feels like a questionable call with our caller ID, hang up and call us back directly. You can always call us 24/7.
- Be suspicious and never provide your secure information. Do not provide your Online Banking password, user ID, or secure access code. Do not provide your debit or credit card numbers, or PIN to ANYONE. Elements will never ask you for this information.
- Use account alerts for credit, debit, and cash cards. We offer near real-time fraud alerts for our Elements credit, debit, and cash cards. With a quick text alert, you can help prevent fraudulent transactions from occurring on your cards. A text message will be sent to your mobile device when there is a suspicious transaction identified on your account. Simply reply to confirm whether or not you recognize the transaction(s). We do not include links or ask for additional information in these texts. If you get a text message with a link that appears to be from Elements, do not click on it or provide any additional information. Reach out to Elements directly and let us know about the text message.
- Control your debit card with Card Control. You can create custom real-time alerts for your debit card transactions and even restrict your card if it is lost or stolen. Download the Card Control app within our Elements mobile app by selecting Card Control from the app menu or by visiting the Apple or Google Play store directly if you already have the mobile banking app.
- Secure your online banking username and password. If your Online Banking User ID or password is your name, member number, email address, or other easily identifiable information, please change it immediately. You can change this in online banking or the mobile app within Settings. Read more tips on our Online Security page.
- Contact us with questions. If something sounds too good to be true, or if someone wants you to take action urgently, please STOP, THINK, and CONTACT US.