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Coming September 8 — Fraud Alerts Available for Elements Debit and Credit Cards

Starting Tuesday, September 8, all Elements debit, credit, and cash cards will be automatically enrolled in near real time fraud alerts. With a quick text alert, you can help prevent fraudulent transactions from occurring on your cards.

The service is free, and your card will be automatically enrolled!

How It Works

  • Right now, only Elements credit cards are eligible to be enrolled in fraud text alerts.
  • Starting September 8, all Elements debit, credit, and cash cards will be enrolled to provide greater security and fraud prevention.
    • If we identify a suspicious transaction on your account, we will send your mobile device a text message to notify you. The primary cardholder will be notified of the suspicious activity.
    • Just simply follow the directions in the text message and confirm whether or not you recognize the transaction(s).
    • If you let us know that you do not recognize the transaction(s), we will block usage of your card until we hear from you.
    • If you reply that you do recognize the transaction(s), your card will remain available for use.
    • If we don't receive a response from you for the text message, we will reach out to you through email and phone to verify the suspicious transaction.
  • If you would like to opt out of the service, you can simply reply STOP to the initial text alert or contact us at 800-621-2105. 

Learn More about Fraud and Identity Theft Prevention Options at Elements

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