Contact Us | Elements Financial
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Contact Us

Contact Us


Main Number — 24-Hours a Day / 7 Days a Week
(317) 276-2105

Toll-Free — 24 Hours a Day / 7 Days a Week
(800) 621-2105

New Loans
Mortgages: (800) 561-9433
Home Equity: (317) 276-2105 or (800) 621-2105
All Other Loans: (317) 276-2105 or (800) 621-2105

Student Loans
(317) 524-5168

All Other Existing Loans
(317) 277-9137

Elements Wealth Management
(888) 425-0374 or (317) 277-7690

Lost or Stolen ATM/Debit Card
(317) 276-2105 or (800) 621-2105

Lost or Stolen Credit Card
(866) 570-1238

Planning Travel? Call us in advance.
(317) 276-2105 or (800) 621-2105

Bill Pay Support
(855) 695-9361 or

Health Savings Account (HSA) Questions
8:00am – 5:00pm Eastern
(855) 440-4472


Elements Financial
Attn: Customer Service
225 South East Street; Suite 300
Indianapolis, IN 46202


If you are using a screen reader and are having problems using this website, please call (800) 621-2105 for assistance.

Please do not use standard email to send personal information, such as your member number, Social Security Number, debit card numbers/PINs, or any other sensitive account details. If it is necessary to send this information via email, please use one of these two methods.

1) Log into eBranch to send a secure message.

2) Send a Secure Email.

  • Go to the Elements ZixMessage Center.
  • Enter your email address registered with Zix and your password. If you have not registered an email address, click the "Register" button to setup a new account.
  • Click the Compose tab.
  • Enter the requested information.

General Questions about Elements Financial
Twitter: ElementsCU

If you believe there is an error on your credit report regarding an Elements account, please send a written inquiry to the address below. Please provide your name and daytime phone number, identify the account and include as much information as possible to explain why you believe there is an error.

Elements Financial
Attn: Asset Recovery Department
225 South East Street; Suite 300
Indianapolis, IN 46202

We are always interested in your questions, comments, and suggestions. Feel free to use this form to share feedback or ask general questions about Elements Financial.